Frequently Asked Questions

Who can receive services?

J Foster Counseling provides telehealth counseling for adults who are physically located in Ohio at the time of each session.

Do I have to live in Ohio?

You do not have to be a permanent Ohio resident, but you must be physically located in Ohio during your appointment.

What are your appointment hours?

Appointments are available:

• Monday through Friday between 9:00 a.m. and 6:00 p.m. Eastern Time

• Monday through Thursday between 12:00 a.m. and 5:00 a.m. Eastern Time

How much does a session cost?

Initial Assessment

Up to 75 minutes: $160

Follow-Up and Ongoing Sessions

• 30-minute focused session: $70

• 60-minute standard session: $130

• 75-minute extended session: $155

When is payment due?

Payment is due at the time of service. A valid payment method is required to schedule and maintain appointments.

What is your cancellation and no-show policy?

Please cancel or reschedule your appointment as soon as you know that you will be unable to attend.

You will not be charged a cancellation fee when notice is provided before your scheduled appointment time.

The full session fee will be charged when:

• You do not attend your scheduled appointment and do not provide notice.

• You cancel at or after the scheduled start time of your appointment.

• You arrive more than 10 minutes after the scheduled start time without providing prior notice. In this situation, the appointment will be considered a no-show.

Exceptions may be made for emergencies, illness, technical difficulties, or other circumstances considered on a case-by-case basis.

Late arrivals do not extend the scheduled ending time of the appointment. Because the full appointment time was reserved, the full session fee will still apply.

Is telehealth confidential?

Yes. Sessions are conducted through a secure telehealth platform. You should attend from a private location whenever possible.

What technology do I need?

You will need a smartphone, tablet, or computer with:

• A camera

• A microphone

• A reliable internet connection

Do you accept insurance?

Yes,. most major insurance plans are accepted through an affiliated counseling agency.

Insurance coverage, eligibility, copayments, deductibles, and authorization requirements must be verified before services begin.

J Foster Counseling also accepts select Employee Assistance Program referrals and self-pay clients.

What concerns do you treat?

J Foster Counseling provides support for:

• Anxiety

• Depression

• Trauma

• Life transitions

• Workplace stress

• Burnout

• Emotional regulation

• Coping skills

Do you provide EMDR?

Yes. EMDR may be offered when it is appropriate for your needs, treatment goals, and readiness.

Is this a crisis service?

No. J Foster Counseling is not an emergency, crisis-response, or 24-hour service.

If you are experiencing an immediate emergency, call 911 or go to the nearest emergency department. For immediate mental health crisis support in the United States, call or text 988.

Can I attend a session from work or my car?

Yes, provided that:

• Your vehicle remains safely parked for the entire session.

• You are physically located in Ohio.

• You have a reliable internet connection.

• You can speak privately without interruption.

Can I attend while traveling?

You may attend while traveling within Ohio. Sessions cannot be provided when you are physically located outside Ohio.